PRIVACY
OUR COMMITMENT
Better Lives: Independent Living Support, a sole trader business, respects your privacy. We are committed to protecting the privacy of our users and we want to provide a safe and secure user experience. We will use our best efforts to ensure that the information you submit to us remains private and is used only for the purposes set forth herein. This policy details how data about you is collected, used, and shared when you access our websites and services or interact with us.
APPLICABILITY OF PRIVACY POLICY
This privacy policy applies to all information we collect through our website, desktop and mobile sites from current and former users and visitors. This policy only applies to the website and does not apply to the practice of Better Lives: Independent Living Support. This policy also covers our treatment of any personally identifiable information.
INFORMATION COLLECTED
When you use the Better Lives: Independent Living Support you, if you want to communicate with us via the contact form you will be asked for certain personal information, including your name, email and phone number. Our website also automatically receives and records information on our server logs from your browser, including your IP address, browser type and Better Lives: Independent Living Support Cookie (defined below) information. As previously stated, we are committed to providing you a safe and secure user environment. Better Lives: Independent Living Support collects data to operate effectively and provide better quality experiences. If you do not agree to our collection; please do not use the website of Better Lives: Independent Living Support.
HOW BETTER LIVES: INDEPENDENT LIVING SUPPORT USES PERSONAL DATA:
Better Lives: Independent Living Support uses this information to:
Provide, maintain, and improve the user experience;
Provide Customer Service;
Help protect the safety and security of Better Lives: Independent Living Support and its users.
Monitor and analyse trends, usage, and activities in connection with the Better Lives: Independent Living Support website.
WEBSITE VISITORS
We gather information about all users collectively, such as what areas users visit most frequently and what services users access the most. We only use such data anonymously. This information helps us determine what is the most beneficial for our users and how we can continually create a better overall user experience and service. As our website is created via Wix, Wix may be able to access the data. For more information about Wix please visit https://support.wix.com/en/about-wix/privacy Our Website uses Google Analytics. To learn more about how Google Analytics collects and uses data, or to opt out, please visit support.google.com/analytics. The guide will also give information as to how to opt out of Google Analytics. If you do not accept the policy, please do not use the website.
INFORMATION FROM MINORS
We do not knowingly solicit, collect, or share information from any individuals under the age of 18.
COOKIES
When you utilise the Better Lives: Independent Living Support website, we may use cookies and other tracking technologies (collectively, “Cookies”). We use Cookies as outlined in the “How Your Information Is Used Section.” Wix places cookies on our site; you can find out about the cookies used by visiting https://support.wix.com/en/article/cookies-and-your-wix-site. Appendix I provides details of what types of cookies are used. Certain aspects and features of the Better Lives: Independent Living Support is only available through the use of Cookies, you can set your browser to disable or decline Cookies.
SHARING INFORMATION
We will not share, sell, or give away any of our users’ personal information to third parties.
INTERNATIONAL DATA
Better Lives: Independent Living Support is not a worldwide service but Wix is. Wix is based in the United States and the information collected by Wix is governed by U.S. law. By accessing or using the Better Lives: Independent Living Support website, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. In connection with Wix processing of personal data received from the European Union and Switzerland, we adhere to the E.U.-U.S. and Swiss-U.S. GDPR regulations and comply with its framework and principles. For more information about The GDPR principles, please visit The Information Commissioners Website accessible at https://ico.org.uk
PROTECTION & STORAGE OF PERSONAL INFORMATION
Your personal information is protected by physical, electronic, and procedural safeguards in compliance with applicable regulations. We enforce physical access controls to our offices and files, and we authorise access to users’ personal information only for personnel who require it to fulfil their job responsibilities. We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial, and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well. If Better Lives: Independent Living Support learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Better Lives: Independent Living Support website, you agree that Better Lives: Independent Living Support may communicate with you electronically. Better Lives: Independent Living Support may post a notice on the website if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us of your request via email to info@betterlivesbarnsley.co.uk
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. We will place any updates to this policy on our website. You may also request a paper copy of the Privacy Policy by contacting us at the email or address noted below. You are bound by any changes to the Privacy Policy by using the Better Lives: Independent Living Support after such changes have been posted to the website
DATA PROTECTION OFFICER
To communicate with our Data Protection Officer, please email info@betterlivesbarnsley.co.uk
CONTACT US
Whether you live in the United Kingdom or outside the United Kingdom, Better Lives: Independent Living Support is responsible for your information. If you have any questions, you can contact via the following email info@betterlivesbarnsley.co.uk or at the following address Better Lives: Independent Living Support, Barnsley Road, Barnsley, S73 9DD. You can also contact our Data Protection Officer at the
e-mail noted
APPENDIX I
Types of Cookies Used
Strictly Necessary
First Party
Third Party
For a full list of cookies placed on our site by Wix, please visit the link below
https://support.wix.com/en/article/cookies-and-your-wix-site#types-of-cookies